The Operator

Architecting the Future of
Digital Business.

A deep dive into the experience, philosophy, and technical DNA that drives my strategic approach to leadership.

Profile

15+

Years Exp.

Global

Reach

Senior IT Program and Project Manager

I am a Strategic IT Program and Project Leader with extensive experience spanning application development, cloud modernization, ERP/CRM, HCM, POS, infrastructure, data, and cybersecurity.

My expertise lies in orchestrating large-scale technology transformations end-to-end—from strategy and build through testing, cutover, go-live, hypercare, and long-term adoption. I specialize in bridging the gap between complex technical requirements and strategic business goals, ensuring every initiative drives measurable outcomes.

With a background in Digital Transformation, I lead migrations from legacy platforms to modern SaaS systems, optimize processes through automation, and leverage AI-enhanced workflows to streamline delivery.
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Core Competencies

Strategic pillars that define my professional approach.

Program Management
Agile (SAFe/Scrum)
Cloud Migration (AWS/Azure)
ERP/CRM (Salesforce/D365)
Cybersecurity
AI Integration
Vendor Management
Digital Transformation
Proficiency

Skills & Certifications

Agile Program Management 100%
Project Management 100%
Program Management 100%
Schedule Development 90%
Scope Management 95%
Change Management 95%
Risk Management 95%
Scrum 100%
Agile / Scrum Project Management 100%
PMI 95%
SDLC Methodologies 95%
SDLC 95%
User Acceptance Testing 90%
Agile Methodologies 100%
Quality Assurance 85%
Software Development Life Cycle (SDLC) 95%
Process Improvement 95%
PMP 100%
Enterprise Systems (SAP/Salesforce) Cloud (AWS/Azure) Data Analytics (PowerBI/EDW) AI Tools (Copilot/ChatGPT) Cybersecurity & Compliance Jira & Confluence ClickUp / Asana / Monday Microsoft Project Power BI Visio Software Documentation
ServiceNow Salesforce MS Dynamics 365 Workday & SAP AWS & Azure Cloud Cloud Strategy Enterprise SaaS Implementation Integration CRM Cloud Computing Enterprise Software SaaS Customer Relationship Management (CRM)
Stakeholder Management
Stakeholder Alignment
Project Portfolio Management
Strategic Planning
Governance
PMO
Communications Management
New Business Development
Team Leadership
Cross-functional Team Leadership
Management
Programme Governance
IT Strategy
Strategy
Vendor Management
Project Planning
Software Project Management
Portfolio Management
Business Analytics
Business Intelligence
Business Process
Training
People Management
Client Communication
Virtual Teams
Innovation
Adoption
Client Interfacing Skills
Healthcare
POS (Point of Sale)
ERP
eCommerce & Retail
Healthcare & Pharma
Financial Services
Supply Chain & Logistics
Public Sector & Gov
Manufacturing
Project Management Professional
Certified Scrum Master (CSM)
SAFe® Agilist (SA)
Education
B.S. Business Administration & Marketing Education – University of Minnesota

Experience Roadmap

Senior IT Project Manager

Jun 2024 – Jul 2025
Pursuit Collection

Led a $20M enterprise-wide SaaS POS transformation. Managed 50+ stakeholders, API integrations, data migration, and AWS infrastructure setup for a complete future-state buildout.

Senior IT Program Manager

Oct 2023 – May 2024
State of Nevada (DCFS)

Directed a $23M statewide HIPAA-compliant Care Management implementation. Spearheaded program buildout with Magellan Healthcare, managing website, telecom, claims systems, and reporting workstreams.

Senior IT Project Manager

Dec 2021 – Sept 2023
Apex Systems

Delivered infrastructure modernization, cloud transitions, and data warehouse initiatives. Managed backlog of architecture upgrades, security firewalls, and enterprise software installations.

Senior Project & Portfolio Manager

Mar 2021 – Dec 2021
Vogue International (J&J)

Directed governance and execution across a global innovation ePMO portfolio (LATAM, EMEA, APAC). Led regional stage gate governance and resource management.

Senior Portfolio Manager

Jun 2017 – Dec 2019
Life Time Corporate

Managed a $20M+ PMO portfolio. Spearheaded the enterprise-wide rollout of eCommerce Membership Sales platforms and loyalty programs, fostering cross-functional collaboration.

Senior IT Project Manager

May 2014 – Jun 2017
Best Buy Corporate

Managed a $28M portfolio across eCommerce, mobility, and fraud detection. Collaborated with major carriers (Verizon, AT&T) on network security and payment integrations.

Senior Delivery Manager

Oct 2011 – May 2014
Kohl’s Department Stores

Led enterprise-wide POS and eCommerce programs. Managed offshore teams of 20+ and served as Scrum Master to facilitate migration from Waterfall to Agile.

Senior Program Manager

Jun 2013 – Jan 2014
Express Scripts

Managed divestiture efforts and enterprise-wide data history migration of complex legacy health information systems.

Senior Program Manager

Sept 2012 – Nov 2013
Target Corp / ICF Next

Orchestrated national omni-channel campaign delivery for holiday projects including web, social, and content management systems.

Senior Project Manager

July 2011 – Oct 2011
McGladrey / RSM

Planned and led enterprise-wide financial accounting divestiture projects, defining scope, resource requirements, and budgets.

Senior IT Project Manager

May 2011 – July 2011
General Mills

Oversaw large-scale web development and digital content transformation programs. Managed 10+ projects simultaneously.

Senior Project Manager

Oct 2010 – May 2011
Blue Cross Blue Shield

Led a $10M enterprise-wide SaaS LMS and Talent Management rollout (Cornerstone OnDemand). Managed 50+ stakeholders.

Senior Project Manager

Mar 2010 – Oct 2010
Värde Partners

Owned delivery of complex rescue & recovery IT projects including a global illiquid deal management system and enterprise data warehouse.

Senior Project Manager

Sept 2006 – Feb 2010
Rust Consulting

Led strategic vision and execution of a proprietary Claims Management platform using hybrid Agile methodologies. Managed $25M in company revenue projects.

How Can I Help You?

Tailored solutions to streamline operations.

Strategic Project Leadership

Fractional PMO, Digital Transformation, Agile/Hybrid Delivery, M&A Integration, Stakeholder Communications.

Business Operations & Optimization

SOP Development, Workflow Mapping, System Cleanups (ClickUp, Asana, etc.), Reporting Templates, Resource Planning.

Excel Dashboards & Data Cleanup

Need clean numbers, formulas that work, and dashboards that tell a story? I’ve got you.

Data, Docs, and Dashboards

Excel Wizardry, PowerPoint Polish, Tracker Templates, Dashboard Design, Metrics/KPI Setup.

Tactical Execution Support

Admin Assistance, Email Comms, Calendar Coordination, Research, Vendor Management, Meeting Notes, Light QA/UAT Testing.

Content & Communication Craft

Ghostwriting, Executive Bios, Website Copy, Service Menus, Decks, One-Pagers, LinkedIn Messaging.

Pitch Decks & Presentation Polish

From client-facing decks to investor presentations, I transform “meh” into magnetic.

SOPs, Templates & Operations Writing

Streamline the chaos with smart templates, clear docs, and plug-and-play process flows.

Systems & Tools Audit

Using ClickUp, Asana, or Monday but things feel messy? I’ll clean up workflows and labels so your team actually wants to use it.

Brand & Content Strategy

Messaging not hitting? I bring positioning clarity and cheeky brilliance to bios, CTAs, and brand touchpoints.

Light PM Oversight

Sometimes you just need a “grown-up in the room” to hold timelines, vendors, or ops together. That’s me.

Custom Deliverables

PowerPoints, trackers, punch lists, one-pagers—send me your fire drills, I’ll turn them into firepower.

VIP Ghostwriting & Bio Crafting

C-suite bio needs personality? I ghostwrite your greatness with just enough flair to make you memorable.