ABOUT NIKKI

Senior IT Program & Project Manager

Enterprise Transformation Leader | Digital Transformation | eCommerce | AI-Enabled Delivery | PMO Strategy & Governance

Nikki - Senior IT Program Manager
Strategic enough to define the vision. Tactical enough to deliver it.

I’m a Senior IT Program & Project Manager with 20+ years of experience leading complex, high-visibility technology initiatives across Fortune 500 companies, public-sector organizations, healthcare, manufacturing, financial services, retail, and hospitality.

My career has put me behind some of the work organizations find hardest to deliver: multimillion-dollar enterprise transformations, global technology portfolios, platform implementations, infrastructure and cloud modernization, digital commerce, enterprise integrations, cybersecurity, data, and large cross-functional programs where business priorities, technology dependencies, vendors, budgets, timelines, and executive expectations all have to come together.

I’ve led a $20M enterprise SaaS POS transformation, a $23M statewide healthcare program, global innovation portfolio governance spanning North America, LATAM, EMEA, and APAC, and enterprise initiatives across Salesforce, B2B commerce, digital experience, infrastructure, cloud, and emerging AI-enabled delivery.

20+ YEARS
Enterprise Technology Program
& Project Leadership
$20M+
Enterprise Transformation
Programs Managed
$23M
Statewide Healthcare
Technology Program
GLOBAL
Delivery Reach
North America · LATAM · EMEA · APAC
CROSS-INDUSTRY
Fortune 500 · Manufacturing
Healthcare · Govt · Finance · Retail · Hospitality
PMP · CSM · SAFe
Methodologies
Predictive · Agile · Hybrid · Scaled Delivery

What Separates My Approach

At my core, I am a program and project leader. I am at my best when the work is complex, the path is not completely defined, and someone needs to turn ambiguity into an executable plan.

I bring structure to moving parts, connect business objectives to technology delivery, establish practical governance, surface decisions and risks early, and keep teams moving toward an outcome.

My leadership style is intentionally both strategic and hands-on. I can work with executives to define direction, investment, priorities, and program health — and then move directly into the details with product, architecture, engineering, security, finance, business teams, and delivery partners to understand what is actually happening and what needs to happen next.

That range matters because successful transformation rarely fails for lack of a project plan. It becomes difficult at the intersections: strategy and execution, business and technology, leadership and delivery teams, competing priorities, dependencies, risk, money, and change.

That is the space I know how to lead.


How I Deliver

Over the course of my career, I’ve worked across predictive, Agile, hybrid, and scaled delivery environments and built governance around the needs of the organization rather than forcing the organization into a methodology.

I believe the best governance creates visibility, accountability, and faster decision-making — not administrative overhead.

My role is not simply to maintain schedules and status reports. It is to understand the objective, establish the path to delivery, identify where execution is breaking down, bring the right people together, make decisions and risks visible, and keep the organization moving forward.

That often means operating across business and technology simultaneously — translating between executives, product teams, architects, engineers, vendors, finance, security, operations, and other stakeholders who may each see only one part of the initiative.

I make sure those parts become one executable program.


Technology & Transformation Experience

My experience spans:

Enterprise Program & Project Leadership Digital Transformation Salesforce & Enterprise Platforms B2B eCommerce & Digital Commerce Enterprise Integrations & APIs Cloud & Infrastructure Modernization Cybersecurity Data & Platform Initiatives PMO Strategy & Governance Portfolio & Financial Governance Vendor & Strategic Partner Management Executive Stakeholder Management AI-Enabled Delivery

AI-Enabled Delivery

Technology delivery continues to evolve, and so does the way I work. I incorporate Generative AI into my delivery practice to accelerate analysis, planning, documentation, synthesis, communication, and decision support.

I see AI as a force multiplier for experienced program leadership — not a replacement for judgment, critical thinking, stakeholder leadership, or delivery experience.

Used effectively, it allows me to spend less time producing administrative output and more time analyzing information, identifying patterns, anticipating issues, communicating clearly, and moving work forward.

Across industries, technologies, methodologies, and organizations, my role has ultimately remained remarkably consistent:

Understand the objective.

Bring structure to complexity.

Align the right people.

Make the difficult decisions visible.

And get the work delivered.

Credentials

PMP — Project Management Professional CSM — Certified ScrumMaster SAFe — Scaled Agile Framework

20+ Years of Technology Program & Project Leadership